Cancellation Policy
At Biesca, we understand that circumstances can change, and you may need to cancel your order. Our Cancellation Policy is designed to provide flexibility while ensuring a smooth shopping experience for all our customers.
1. Order Cancellation Before Dispatch
- Orders can be canceled before they are dispatched from our facility.
- To request a cancellation, contact us immediately at biesca@gmail.com or call us at 9452746780 with your order details.
- If the cancellation request is approved, the full amount will be refunded to your original payment method within 7–10 business days.
2. Order Cancellation After Dispatch
- Once the order has been shipped, it cannot be canceled. However, you may be eligible to return the product if it meets our Refund and Returns Policy criteria.
3. Cancellation by Biesca
- In rare circumstances, we may cancel an order due to unforeseen reasons such as:
- Out-of-stock products.
- Issues with payment or order verification.
- Inability to deliver to the provided address.
In such cases, you will be notified promptly, and a full refund will be processed to your original payment method.
4. Refund Timeline for Cancellations
- Approved cancellations will be refunded within 7–10 business days from the date of confirmation.
5. Points to Note
- Cancellation requests should be made as soon as possible to avoid any inconvenience.
- Orders placed during promotional sales or with discounts are subject to specific terms and may not be eligible for cancellation.
Contact Us
For any cancellation-related queries, please reach out to us:
Email: biesca@gmail.com
Phone: 9452746780