Shipping Policy

At Biesca, we are committed to delivering your favorite makhanas, cookies, and other products promptly and securely. Please review our Shipping Policy for detailed information regarding order processing, delivery timelines, and shipping charges.

1. Order Processing

Orders are processed within 1–2 business days after payment confirmation.
You will receive an order confirmation email or SMS, followed by a shipment tracking link once your order is dispatched.

2. Shipping Locations

We currently ship across India.
Delivery to remote or rural areas may take slightly longer.

3. Delivery Timelines

Metropolitan Cities: 3–5 business days all products will be delivered.
Tier 2 & 3 Cities and Rural Areas: 5–7 business days all products will be delivered.
Delivery times may vary due to unforeseen circumstances such as weather, holidays, or logistical delays.

4. Tracking Your Order

Once your order is dispatched, you will receive a tracking ID via email or SMS.
Use the tracking ID on our logistics partner’s website to monitor the status of your shipment.

5. Damaged or Delayed Shipments

If your order is delayed or arrives damaged, please contact us at biesca@gmail.com or 9452746780 within 48 hours of delivery.
For damaged shipments, kindly provide photographs of the product and packaging for verification.

6. Failed Delivery Attempts

In case of a failed delivery due to an incorrect address or unavailability of the recipient, our delivery partner will attempt re-delivery.
If the delivery fails repeatedly, the order will be returned to us, and additional shipping charges may apply for re-dispatch.

7. International Shipping

At present, we do not offer international shipping.

Contact Us

For any shipping-related queries, please reach out to:
Email: biesca@gmail.com
Phone: 9452746780