Refund policy

At Biesca, we strive to provide our customers with the finest quality makhanas, cookies, and other products. Your satisfaction is our priority, and we aim to ensure a smooth shopping experience. Please review our Refund and Returns Policy for any issues related to your purchase.

1. Eligibility for Returns

We accept returns under the following conditions:

  • The product is damaged or defective upon delivery.

  • You received the wrong product.

  • The product is expired at the time of delivery. (Return applicable only within 5 days of delivery.)

To be eligible for a return, the product must:

  • Be unused and in its original packaging.

  • Include proof of purchase (invoice or order confirmation email).

2. Non-Returnable Items

Certain items are not eligible for returns:

  • Products opened or partially consumed.

  • Items purchased during promotional sales or with discounts, unless defective or damaged.

  • Products damaged due to mishandling after delivery.

3. Refund Policy

Refunds are processed in the following scenarios:

  • If the returned product meets the eligibility criteria.

  • If the order is canceled before it is dispatched.

Refund Methods:

  • Refunds will be issued to the original payment method.

  • Post-approval, we will process the refund within 5–7 business days.

  • The refund amount will be credited to the original payment method within 7–10 business days.

4. Return Process

To initiate a return, follow these steps:

  1. Contact our Customer Support Team within 48 hours of receiving your order via email at biesca@gmail.com or call us at 9452746780.

  2. Provide the order details and reason for the return, along with photographs of the product (if applicable).

  3. Our team will review your request and guide you through the next steps.

5. Cancellation Policy

  • Orders can be canceled before they are dispatched.

  • To cancel an order, contact us immediately at biesca@gmail.com.

  • Once the order is shipped, cancellation will not be possible.

6. Replacement Policy

If your return request is approved, you can opt for a replacement of the same product instead of a refund. Replacement is subject to product availability.

  • The exchanged or replaced product will be delivered within 5–8 business days.

7. Shipping Costs

  • If the return is due to our error (e.g., wrong or defective product), we will cover the return shipping cost.

  • For other reasons, the customer will bear the shipping cost.

8. Exceptions

Biesca reserves the right to refuse a refund or return if:

  • The product does not meet the conditions mentioned above.

  • The request is raised after the stipulated time frame.

Contact Us

For any queries or concerns regarding our Refund and Returns Policy, please reach out to us at:
📧 Email: biesca@gmail.com
📞 Phone: 9452746780